Support Engineer

Job type
Start date
Working days
Per Annum
Job details

First line support role based in Paris working with the customer team covering studios, live galleries, MCR, graphics and post production edit suites.

8-hours rotating shifts, from 06:30 until 14:30 and from 14:30 until 22:30 including weekends and public holidays. 12 month contract with possible extension paying €40,000.


Technical Support

Maintenance of day-to-day operation and after-sales service, according to recommendations of equipment manufacturers; diagnostics and repair of equipment.

Day-to-day operation

  • Verification of the completeness and operability of the equipment, at least 2 times for each day of operation of the complex
  • Customisation of hardware pursuant to oral and written requests of the Customer's personnel
  • Providing consultations (in person, by phone, e-mail) to the Customer's personnel on the use of hardware pursuant to oral and/or written requests
    After-sales service
  • Preventive and service works in accordance with recommendations given by hardware manufacturers on frequency and scope of works
  • Updating the software, as agreed with the Customer
  • Dust extraction of Customer's equipment: at least once a month
  • Repair/replacement of cables and connectors
  • Reception of inquiries (in person, by phone, e-mail) from the Customer's personnel regarding hardware malfunctions
  • Search and diagnosis of causes of malfunctions, troubleshooting of causes of hardware malfunctions
  • Replacement of defective hardware
  • Remote technical support, telephone and e-mail consultations. Engagement of specialised experts from hardware manufacturers to solve the problems on troubleshooting the causes of malfunctions, after-sales service and proper functioning of the equipment.
  • Generation of written reports on the causes of malfunctions and methods of troubleshooting
  • Provision of a technical opinion containing conclusions about the causes of equipment failure, recommendations for troubleshooting the causes and recommendations for its further operation. Availability of service protocols and acts of preventive, after-sales service and other works.
Alan Hatvany
020 8948 9406
Job reference

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